搜索资源列表
ITSM
- CA公司ITSM解决方案技术交流的演示文档。着重介绍了中国银行的ITIL实施解决方案-CA company ITSM solutions technology exchange demo files. Highlights of the Bank of China, the implementation of ITIL Solutions
itSMF_An_Introductory_Overview_of_ITIL_V3
- An introduction to ITIL framework
itil-v3-process-model
- this the ITIL3 process model-this is the ITIL3 process model
EXIN---ITIL-Foundation-sample-examination
- ITIL foundation sample examination
ITIL
- Introduction to ITIL service life cycle
ITIL-s0083-automating-itil-ep
- Automating ITIL Process Execution
ITIL_v3
- 一本概要性的参考手册,力图通过较短 的篇幅,简明扼要地向读者说明ITIL v3 的演化进程、基本理论、以及 国内应用方面的探讨,为读者更加深入的理解和应用ITIL v3 提供一个 概念性的基础。-A summary of reference handbook, tries to shorter , briefly explain to readers ITIL v3, basic theory, and the evolution of the process Domesti