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CRMTRENDS
- 对CRM的前景进行分析，分析得相当透彻，是CRM开发商的参考。-right CRM prospects for analysis and was very thorough, CRM is the developer of reference.
msCRM3.0
- 微软CRM客户关系管理系统 简要白皮书 1. 微软Dynamics? CRM简介 2. 微软Dynamics? CRM的功能简介 3. 微软CRM的版本说明 4. 微软CRM的运行平台
走进CRM营销时代
- 走进CRM营销时代-into the era of CRM Marketing
cti1
- 本文通过对市级电信企业面临的困境与机遇的思考，在客户概要管理的基础上强调了客户投诉管理的重要性。投诉调度流程完善协作级CRM的CTI呼叫中心地位，从而应对充分竞争环境的挑战，完善客户质量，提升服务响应速度与水平。-Based on municipal telecommunications enterprises are facing difficulties and opportunities of thinking, in summary management clients on the b
CRM
- 麦肯锡--CRM行业趋势， 麦肯锡--CRM行业趋势-McKinsey- CRM industry trends, McKinsey- CRM industry trends
crm
- 介绍C#主要功能、规范、用途、语法等常用用法-product C#
BestPracticesforCRM
- This documents is about the results of the best practices for CRM.
Gartner_CRM
- This document is about 10 steps to achieve ROI by Gartner CRM
Research-on-differential-pricing-in-CRM
- CRM中差别定价问题研究Research on differential pricing in CRM-Research on differential pricing in CRM