《IT服务管理：概念、理解与实施》 我国首部IT服务管理（ITSM）领域的专著，该书为国内企业驾驭IT服务管理提供了重要的参考资料-"IT service management : the concept, understanding and implementation of" China's first IT service management (ITSM) is dedicated to the field, the book for domestic e